Optimising integrated pathways and capacity in benign gynaecology outpatients to provide timely access to services

Optimising integrated pathways and capacity in benign gynaecology outpatients to provide timely access to services Dowler, Hilda; Flynn, Marian; Greville, Frances • The Benign Gynaecology Outpatient Departments in four Dublin hospital sites (NMH/SCH/SMH/SVUH) have multiple access points and accept referrals with no standardised referral form or criteria.• It was identified that there was a significant Do Not Attend (DNA) rate as patients were being referred to multiple hospitals and unnecessary appointments were issued to patients due to lack of clarity around the DNA and Could Not Attend (CNA) protocols.