Bringing the Board of Directors on Board with Quality and Safety of Clinical Care
Temple Street Children’s University Hospital; HSE Quality Improvement Division
The genesis of this project was about bringing the
Temple Street Children’s University Hospital Board of
Directors on a journey, which would result in the Board
holding the hospital Executive accountable for the
quality of clinical care delivered. It was a collaboration
between the Board, the Project Team and the HSE
Quality Improvement Division. Governing Boards of
healthcare organisations are responsible for their
organisations’ performance (HSE 2017). Prior to this
project Temple Street Children’s University Hospital
(TSCUH) Board of Directors received operational
information on access, efficiency, human resources
and finance indicators through a monthly balanced
score card report, while the quality indicators were
reported quarterly. Data on the score card were
presented using a red, amber and green speedometer
with an associated line chart, which demonstrated if
the desired target was achieved.
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